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IT in a Box


From backing up and securing your data to modernizing your website, we know it’s tough for cities to invest in the right technology and hire the best professional expertise to guide them along. But those investments need to happen. Otherwise, your data and city operations are at risk. To address these needs cost-effectively without taking any shortcuts, we helped create a packaged technology service that we call “IT in a Box.”

From the minute you say “go,” IT in a Box provides you with essential technology services and solutions that secure and modernize your city’s IT for a fraction of the typical costs. So what’s inside IT in a Box?
  • Cybersecurity and computer maintenance. We help guard your city against cyberattacks, viruses, ransomware, and data breaches by keeping your computers patched, protected, and healthy—24/7. Our management includes always-on monitoring and alerting for issues, enterprise-class antivirus protection, automated computer maintenance, and ongoing software patching to keep you secure.
  • 24x7 helpdesk. Every day of the week, our U.S. based helpdesk team supports you in the office, working from home, or while you’re on the road. No entry-level or junior tech support. You speak to experienced senior engineers with years of municipal experience who help you address any IT issue ASAP.
  • Data backup and disaster recovery. Server failure? Flooding? A tornado? No problem—your data is safe. We provide onsite data backup for quick recovery, and unlimited offsite data backup storage. Yes, that means no storage limit to what can be protected and recovered after a disaster.
  • Records / document management and email. We provide the software and policies that protect your city documents and email from fire, flooding, tornadoes, and other disasters. We’ll also apply Georgia’s record retention schedules so that you can reliably archive, retain, access, and delete information—and we even help you process Open Records Requests. Plus, we provide you Microsoft Office Professional Plus for your desktops that includes the latest versions of Outlook (including 50GB of mailbox storage for each user), Word, Excel, PowerPoint, Access, InfoPath, Publisher, and OneNote.
  • Video archiving. Does your police department rely heavily on squad car and body camera video recordings? No more buying additional expensive storage for video. As your squad car and body camera video recordings continue to grow at a rapid pace, your storage costs do not change.
  • Policy and compliance. To protect against cyberattacks and assist with audits, we help you adopt policies and best practices that educate your staff and make sure your technology helps you comply with state law. In addition to staff training, we shore up any security holes by securing, documenting, regularly testing, and proactively managing all your technology including vendor, network, wireless, physical, user, and remote access along with all software and applications.
  • Website. We provide you a sleek, modern, custom-designed website that looks good and delivers the information your citizens need. Have as many city pages as you want including pages for city hall, public safety, parks and recreation, news, and events. Our website also features the ability to offer online payments and offers a user-friendly backend system so that you can add and update website information yourself. Or if you want, submit your website updates to us and we will post them for you.
  • Vendor management and procurement. Do you get frustrated wasting time on software support calls where you’re not sure if you’re resolving the problem? Our experienced staff steps in to take care of this dirty work. From resolving issues to even purchasing new computers for you, we will work with technology vendors directly so that you don’t lose hours and days on the phone.


We customize IT in a Box plans depending on the number of your employees and the size of your city’s technology infrastructure. This customization makes “IT in a Box” affordable for your budget, from the smallest city to the largest city. Contact us so that we may assess your needs and begin the quote process.

If you are a member of GMA’s property and liability insurance program (GIRMA), you are eligible to receive a grant from GIRMA’s existing liability grant program to reimburse your city for up to 25% of the annual IT in a Box subscription fee.

Our Guarantee

  • Love I.T. If we don't meet your expectations, then cancel the service.
  • Flat monthly fee. No hourly charges. Predictable.
  • No upfront project fees. Onboarding, equipment, and setup included.
  • Flexible. Increase or decrease your number of users any time.
  • Proven. Tailored for cities.
If you are excited about the opportunity to modernize your technology, call Alan Dickerson at (678) 686-6213, Eileen Thomas at (678) 686-6232 or James Brent at (678) 686-6349. If you are outside of the Atlanta metro area, you may call toll-free (888) 488-4462. You may also contact Dave Mims at Sophicity (770) 670-6940 x110.

Participating Entities

Alto McCaysville
Auburn Montezuma
Austell Oakwood
Barwick Oxford
Berkeley Lake Peachtree Corners
Berlin Pelham
Blue Ridge Pembroke
Cochran Pine Lake
Colquitt Pine Mountain
Dawsonville Riceboro
Donalsonville Rincon
Eastman Ringgold
Ellaville Rockmart
Fairburn Satilla Regional Water & Sewer Authority
Fairmount Sharpsburg
Fort Valley Sparta
Franklin Springs Statesboro
Grayson Sumner
Guyton Trion
Hazlehurst Twin City
Homer Unadilla
Jonesboro Vienna
Lavonia Waleska
Louisville Warrenton
Lyons White
Mansfield Wrens

IT in a Box Features Data Backup Archiving and Video Archiving While Helping Cities with Policy and Compliance 
July 19, 2016   |  Dave Mims, CEO, Sophicity

You spoke. We listened. Over the past year, cities have told us that their requirements for data backup and video archiving grow more and more immense.  Also, cities (such as those in Arkansas) are feeling more pressure from state legislatures about strictly adhering to laws and best practices related to cybersecurity. Overall, there’s just too much at risk today to neglect a city’s electronic storage capabilities and underlying information security.

How It Works: IT in a Box Website 
With IT in a Box, cities not only solve many technology problems and upgrade their hardware and software, but they also receive a new, modern website. However, getting a new website can be overwhelming and time consuming. It’s similar to making a brochure or an advertisement. Essentially, you are building a mini-publishing and communications vehicle for use by citizens and people researching your city.

Dawsonville Revitalizes Website and Addresses Disaster Recovery with IT in a Box Dawsonville Revitalizes Website and Addresses Disaster Recovery with IT in a Box 
Dawsonville Mayor Grogan talks about how even small cities can benefit from large-city technology, how Sophicity solved his IT problems while providing a personalized touch, and that cities shouldn’t be intimidated about reaching out to GMA to solve their technology needs.

Dawsonville Modernizes Its Technology While Saving $27,000 
Dawsonville saved $26,868 (or 58%) of the costs typically spent modernizing a city network of their environment and size. “IT in a Box” also helped Dawsonville establish a strong technology foundation and create a predictable IT budget

Oakwood Saves $47,000 Using “IT in a Box” to Upgrade IT Infrastructure 
Oakwood saved $46,977 (or 54 percent) of the costs that would typically be seen in modernizing a city network. This helped Oakwood stabilize its technology and create a predictable IT budget.

Oxford, Georgia, Saves $46,812 in Upgrades to IT Infrastructure 
Oxford saved $46,812 (or 72 percent) of the costs typically spent modernizing a city network of their environment and size.

Peachtree Corners Saves $66,459 in launching its IT Infrastructure 
Peachtree Corners saved $66,459 of the costs typically spent launching a city network of their environment and size. “IT in a Box” helped Peachtree Corners establish a strong technology foundation and create a predictable IT budget.

Using our unique resources and leveraging the strength of our membership, we worked with Sophicity (GMA’s longtime IT consulting partner based here in Georgia) to offer this customized IT service. As a one-stop shop product, we listened to the needs of cities to help identify the most essential municipal information technology needs. Then, we built them all into one low-cost product that’s implemented, managed, and supported by experienced, highly skilled IT professionals.
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