This chapter takes an in-depth look at conflict, its sources, and the probable responses to it. This chapter proposes skill sets that should be well known within team settings such as the city council and procedures that may be employed if conflict arises.
About the Author
Dr. Margaret S. (Peggy) Herrman directs the Herrman Group (herrmangroup.com), a consultancy dedicated to helping people in conflict. Clients include corporations, non-profits, government agencies, universities, and individuals. Dr. Herrman founded the Mediator Skills Project, directed dispute resolution services for the Vinson Institute of Government, and founded the National Conference in Peacemaking and Conflict Resolution. Both the Georgia Sociological Association and the University of Georgia applauded the excellence of her work. She is a frequent keynote speaker with publications that include the Blackwell Handbook of Mediation and articles in Conflict Resolution Quarterly, Negotiation Journal and Justice System Journal.